Effective Date: April 13, 2026
All orders require review and approval by a licensed physician before any medication is dispensed or shipped. After you complete your intake, a physician will review your health history and determine whether treatment is appropriate. This typically occurs within 1–2 business days.
Once a prescription is issued, your order is sent to our pharmacy partner for fulfillment. Processing typically takes 3–5 business days from the date of prescription. Medications are shipped via two-day delivery as a default.
Actual delivery times may vary based on pharmacy processing volume, carrier conditions, weather, and other factors outside our control.
Hume Health Hardware:If your membership includes a Hume Pod, your device will be processed and shipped within 24 hours of your Hume Care+ prescription being issued. You'll receive an order confirmation by email once your purchase is complete. Standard shipping typically takes 7–10 business days. If your device hasn't arrived within the expected window or appears to be lost, reach out to us at support@humecare.com and we'll help track it down.
Your medication will ship via FedEx, UPS, or USPS depending on your location and the shipping method best suited for your medication. You can find your tracking information in your member portal or by contacting us at support@humecare.com.
You are responsible for providing a complete and accurate shipping address. Please note that certain carriers are unable to deliver prescription medications to P.O. boxes or forwarding centers. If a package is returned due to an incorrect address, reshipment costs are your responsibility.
Once your package leaves our pharmacy partner, it is in the care of the shipping carrier. If your shipment is lost, delayed, or arrives damaged or compromised, contact us at support@humecare.com and we will coordinate with the pharmacy and carrier to investigate and arrange a replacement where applicable. If your package arrives damaged, please notify us within 24 hours and include photos.
Federal regulations prohibit the return of prescription medications once shipped. Refunds are available only in the following circumstance: a physician determines you are not eligible for treatment following your initial consultation. In that case, any captured charge will be refunded within 10 business days. No refund is issued if ineligibility results from submission of false, incomplete, or misleading health information.
All other fees are non-refundable. See our Terms of Service for the complete billing policy.
Hume Health Hardware:If your membership included a Hume Pod and you'd like to return it, you may do so within 45 days of receiving your order. The device must be in its original packaging and in like-new condition. To initiate a return, contact us at support@humecare.com with your full name, order number, reason for return, and postal code. Returns sent without prior authorization will not be accepted. Return shipping costs are the responsibility of the member.
If your Hume Pod was purchased as a paid add-on to your membership, the device cost will be refunded once your return has been received and processed. Memberships that included a Hume Pod at no additional charge are not eligible for a device refund.
If you received a damaged or defective device, contact us at support@humecare.com and our team will work with you on an exchange. Please note that a short troubleshooting process may be required before an exchange can be approved.
Certain shipments may require an adult signature upon delivery. If you are unavailable, the carrier will leave a pickup notice or attempt redelivery.
For shipping-related questions, contact us at support@humecare.com. Our support team is available 7 days a week, 8 AM–8 PM ET.